ComebackPath support

About support

ComebackPath is provided by ComebackPath Ltd, trading as ComebackPath.

Support is available for app access, local data, account-free use and general app questions.

Common questions

Do I need an account?

No. ComebackPath V1 does not require an account.

Is my data uploaded to a server?

No. ComebackPath V1 is local-first. Your onboarding profile, surgery date, check-ins, session completion and weekly progress are stored locally on your device.

What happens if I delete the app?

If you delete the app or clear app storage, your local data may be lost.

How do I reset my local data?

Use the reset option inside the app. This clears your local onboarding profile, check-ins, session completion and weekly progress from that device.

What if my app information looks wrong?

If your surgery date, recovery details or check-in data are wrong, update or reset your local data in the app.

If the app appears stuck or incorrect after a refresh, try closing and reopening it. If the issue continues, contact support with your device type and a short description of the problem.

Is ComebackPath medical advice?

No. ComebackPath is a support and tracking tool. It does not diagnose, treat, provide medical clearance or replace your physio, surgeon, doctor or clinician.

What should I do if I have medical questions?

For recovery questions, pain, swelling, restrictions or return-to-sport decisions, speak to your physio, surgeon, doctor or clinician.

For urgent symptoms, seek urgent medical help or contact emergency services.

What to include when contacting support

Please include:

• Your device type
• Your app version if available
• What you were trying to do
• What went wrong
• Any steps you have already tried

Do not send sensitive medical information unless it is necessary for the support request.

Contact

support@comebackpath.app